Table of Contents

Last updated: September 17, 2024

Synergy 768 (“us”, “we”, or “our”) operates the Synergy 768 website (the “Service”).

Privacy Policy

This Privacy Policy (“Policy”) explains the privacy practices of Synergy 768. and its Premiere Partners, subsidiaries, affiliates, and related entities (collectively “Synergy 768” or “we”). This Policy applies to all Collection, Use, Disclosure and Retention of Personal Information by Synergy 768 in connection with our electric services and partners.

By using the Site and the Services, you consent to the following terms.

YOUR VISITATION, USE, AND REGISTRATION ON THIS SITE MEAN THAT YOU ACCEPT THE PRACTICES SET FORTH IN THIS POLICY. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE POLICY AT ANY TIME. YOUR CONTINUED USE INDICATES THAT YOU AGREE TO THE CHANGES. IT IS YOUR SOLE RESPONSIBILITY TO CHECK BACK REGULARLY FOR UPDATES TO THIS POLICY.

Collection of Personal Information:

We may collect personal information from customers, including but not limited to name, address, telephone number(s), email address(es), account numbers and payment history. We may also collect information about a customer’s use of our services.

We collect personal information through a web form, when you register with us, when you contact us for customer support, when you set up an account and when you use our Services. We may combine this information about you with information we obtain from our business partners or other companies. During registration for some of our services, we may require users to give us basic contact information (such as your first and last name, e-mail addresses, and mobile phone number). The information requested on the registration form may change from time to time. Although additional demographic information may be requested at the time of registration, only information marked “required” is necessary for registration and utilization of our services.

Information collected from your device: Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information, such as your IP address, browser type and version, and email engagement statistics.

We do not accept registrations from persons under the age of eighteen. If you are between the ages of 16 and 18, you must have your parent’s approval to register. If we learn that a user is under the age of eighteen without valid parental approval, we will terminate the account and delete the user’s information. We will not be liable for any content or advertisements viewed by minor children in violation of the terms of this policy.

In compliance with the Children’s Online Privacy Protection Act (COPPA), the Site is not directed at or designed to attract children. Accordingly, we do not knowingly or intentionally collect personally identifiable information from anyone under 13 years of age.

Information collected from our partners: We may collect personal information about you from our third-party partners and combine it with other information that we collect. Personal information we collect from our partners may include, for example, your demographic information, shopping history, and geographic location.

Use and Disclosure:

We may use the personal information collected for purposes such as providing electric services, billing, customer service, marketing and other legitimate business purposes such as marketing with partners’ influence and distribution of your interest and information to our Premiere Partners. We may also disclose personal information to third parties as necessary for the provision of our services or as otherwise required or permitted by law. Your acceptance of the terms and conditions of this Site constitutes your express written consent to receive telemarketing calls from third-party marketers, including by means of a pre-recorded message and automated voice dialing. Your consent will be effective regardless of whether the number you have provided: (a) is a home, business, or cell phone line; or (b) is or will be registered on any state or federal Do-Not-Call (DNC) list, and such consent shall remain in effect until you revoke your consent by contacting us.

  • We may disclose such information to third party vendors (e.g., data storage and processing facilities) that we use to assist us in providing our services, subject to similar obligations of confidentiality to those contained in this Privacy Policy. These companies are authorized to use your personal information only as necessary to provide these services to us.
  • We may disclose your personal information upon a transfer or sale to another entity of all or substantially all of our stock or assets in the line of business to which this privacy policy relates or upon any other corporate reorganization. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

    B. Information collected through use of the Site and Services

    In addition to the specific questions you answer when you register for our Services, we may also collect information from any submissions, such as their street address, phone number, and date of birth, so that we can comply with various state and federal reporting requirements.

    As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

    We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve marketing, analytics.

    Technologies such as: cookies, beacons, tags and scripts are used by Synergy 768 and our marketing partners, affiliates, analytics or online service customer support providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

    We use cookies for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

    We and third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.

    Various browsers may offer their own management tools for removing HTML5 LSOs.

    We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note that this does not opt you out of being served ads. You will continue to receive generic ads.

    2. What do we do with the information we collect?

    You agree that by giving your personal information on the site, it counts as an inquiry and/or application for the purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”) and any state do-not-call laws that apply. As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List and/or on applicable state do-not-call lists, we retain the right to contact you via telemarketing, including by means of a pre-recorded message and automated voice dialing, in accordance with the Rule and the applicable state do-not-call regulations.

    Your acceptance of the terms and conditions of this Site constitutes your express written consent to receive telemarketing calls from third-party marketers, including by means of a pre-recorded message and automated voice dialing. Your consent will be effective regardless of whether the number you have provided: (a) is a home, business, or cell phone line; or (b) is or will be registered on any state or federal Do-Not-Call (DNC) list, and such consent shall remain in effect until you revoke your consent by contacting us, as described in Section 5 (“OPT OUT”).

    3. With whom do we share information?

    We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

    • We may disclose such information to third-party vendors (e.g., data storage and processing facilities) that we use to assist us in providing our services, subject to similar obligations of confidentiality to those contained in this Privacy Policy. These companies are authorized to use your personal information only as necessary to provide these services to us.
    • We may also disclose information about you that we believe is reasonably necessary to comply with laws, such as a subpoena, regulations, court orders, or administrative orders. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
    • We may disclose your personal information upon a transfer or sale to another entity of all or substantially all of our stock or assets in the line of business to which this privacy policy relates or upon any other corporate reorganization. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
    • With your permission, we will provide your personal information to other companies so that they can market their products or services to you.

    With your permission, we may also share aggregate demographic and other information regarding use of our Services with third parties for marketing and other purposes.

    You further consent to receive autodialed and/or pre-recorded telemarketing calls from or on behalf of Provider and Provider’s third-party marketing partners at the telephone number you provide to us, including your wireless number, if applicable. You understand that consent is not a condition of purchase.

    We use the information we collect from you to do the following:

    • provide the Services to you,
    • confirm your agreement with us for use of the Services,
    • improve our Services,
    • customize certain pages or Services for you, and
    • send you newsletters, promotional information, and updates

Retention:

We will retain personal information only for as long as needed to fulfill the purpose(s) for which it was collected, including any legal, accounting, or reporting requirements.

Your Choices and Rights:

Synergy 768 recognizes that customers have certain choices and rights regarding their Personal Information. Specifically, customers have the right to access and correct their Personal Information; opt out of marketing activities; object to processing; request deletion of their data; and/or file a complaint with Synergy 768 or with applicable regulators. To do so, customers may contact Synergy 768 at the address or telephone number below or by using our online form.

Contact Information:

For more information about this Policy, please contact Synergy 768. at the following address:

Synergy 768

9000 Brentwood Blvd, Brentwood, CA 94513

Telephone Number: (925) 308-9177

California Privacy Rights:

California residents have certain rights under the California Consumer Privacy Act of 2018 (“CCPA”). This law grants California residents the right to access and delete their Personal Information; opt out of sales of their Personal Information; and not be discriminated against because they exercised these rights.

If you have any questions or concerns regarding this Policy, please contact Synergy 768 Cooperative, Inc. directly, as set forth above in the Contact Information section. Thank you for taking the time to review this policy.

Synergy 768 Cooperative, Inc.

A. Your Right to Make Requests Regarding Your Personal Information

You have the right at any time to make requests regarding your Personal Information, such as requesting access or deletion of your information (collectively “Requests”). If you make a Request, we will need to confirm that it is actually you making the request by verifying your identity and/or confirming what other websites or third-party partners with which Synergy 768 has a relationship and from whom we may have collected Personal Information.

B. How to Exercise Your Rights

If you wish to make a Request, please contact us by either:

(1) Calling (925) 308-9177; or

(2) Sending an email to contact@synergy768.com

To help us respond to your request quickly and accurately, please include the following information: name, address, telephone number, email address, and account number associated with your Synergy 768 service. We will respond to requests as soon as reasonably practicable and in accordance with applicable law.

C. OPT OUT OF SHARING PERSONAL INFORMATION WITH THIRD PARTIES: You have the right at any time to opt out of the sale, or disclosure for a business purpose, of your Personal Information. To exercise this right, you may call (925) 308-9177 or send an email to contact@synergy768.com and include “OPT OUT” in the subject line. Please also provide us with your name, address, telephone number, and email address associated with your Synergy 768 service account so we can properly identify your request.

D. Verifying Requests: We have put in place reasonable safeguards to make sure that people making requests do so legally and that nobody else is able to access the information they are requesting. These measures will vary depending on the sensitivity and volume of Personal Information that is requested.

E. Requesting Deletion: You have the right to request deletion of your Personal Information, subject to certain exceptions under applicable law. We will respond to requests for deletion as soon as reasonably practicable and in accordance with applicable law. To exercise this right, you may call (925) 308-9177 or send an email to contact@synergy768.com and include “DELETE” in the subject line. Please also provide us with your name, address, telephone number, and email address associated with your Synergy 768 service account so we can properly identify your request.

F. Exercising Your Right to Lodge a Complaint with a Supervisory Authority: You have the right to lodge a complaint with a supervisory authority if you believe that Synergy 768 Cooperative has violated applicable laws with respect to your Personal Information. The contact information for the California Consumer Privacy Protection Agency is available at www.oag.ca.gov/privacy/ccpa.

G. No Discrimination: We will not discriminate against you for exercising any of your rights under applicable law, including CCPA and GDPR, such as by denying goods or services to you or charging different prices or rates for services depending on whether you exercise your rights under these laws.

By submitting any forms to Synergy 768, you agree to the Privacy Policy and Terms & Conditions and give your consent to receive marketing communications from our “Premiere Partners” via automated phone calls, pre-recorded messages, text messaging, or emails. Withdrawing this permission is possible at any time, though be warned that message/data charges may apply to California residents!

Contact Us

If you have any questions about this Privacy Policy, please contact us.